At VibyBuy, we’re committed to providing a smooth shopping experience. Please review our shipping, refund, and return policies below.

1. Return and Refund Policy

At VibyBuy, customer satisfaction is our priority. If you are not completely satisfied with your purchase, please review our return and refund policy below.

1.1 Return Eligibility

  • Returns are accepted within 30 days of delivery.
  • Items must be unused, in original packaging, and in resalable condition.
  • Certain items, such as personalized, intimate, perishable, or clearance products, are non-returnable.

1.2 Return Process

  1. Contact our support team at support@vibybuy.com with your order number and reason for return.
  2. If eligible, you will receive return instructions, including the return address.
  3. Customers are responsible for return shipping costs unless the item is defective or incorrect.
  4. Once received and inspected, we will process your refund or replacement within 5-10 business days.

1.3 Refunds

  • Approved refunds are issued to the original payment method within 5-10 business days.
  • Shipping fees are non-refundable.
  • If an order is lost or delayed beyond 60 days, customers may request a full refund or reshipment.

1.4 Exchanges

We only replace items that arrive damaged, defective, or incorrect. Contact us within 7 days of receiving your order to arrange an exchange.

1.5 Cancellations

  • Orders can be canceled within 24 hours of purchase if they have not been processed.
  • Once shipped, cancellations are not possible.

For further assistance, contact us at support@vibybuy.com.

2. Privacy Policy

At VibyBuy, we are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and secure your data.

2.1 Information We Collect

  • Personal details (name, email, phone, address)
  • Payment information (processed securely via third-party payment providers)
  • Order history and customer support communications
  • Device and browsing data for analytics and security

2.2 How We Use Your Information

  • To process and fulfil orders
  • To provide customer support
  • To improve our website and personalize content
  • To send promotions (you can opt out anytime)
  • To prevent fraud and enhance security

2.3 Sharing Your Information

We do not sell personal data. However, we may share information with:

  • Payment processors and shipping providers
  • Marketing and analytics partners
  • Legal authorities, if required by law

2.4 Cookies & Tracking

We use cookies to enhance your shopping experience. You can manage cookie preferences through your browser settings.

2.5 Data Security

We implement industry-standard security measures but cannot guarantee absolute security. Customers should use strong passwords and avoid sharing sensitive information.

2.6 Your Rights

You may:

  • Request access, modification, or deletion of your data
  • Opt-out of marketing communications

For privacy concerns, contact us at support@vibybuy.com.

3. Shipping Policy

At VibyBuy, we aim to provide timely delivery worldwide. Please review our shipping details below.

3.1 Processing & Shipping Time

  • Orders are processed within 1-5 business days.
  • Estimated delivery times:
    • USA & Canada: 4-12 business days
    • Europe: 4-12 business days
    • Australia & New Zealand: 7-12 business days
    • Asia: 4-12 business days
    • Rest of the World: 10-20 business days

3.2 Shipping Costs

  • Standard shipping: shipment cost will be calculated automatically.
  • Express shipping: Available at an additional charge.

3.3 Tracking Information

  • Most orders include tracking. If your order hasn’t arrived within 20 days, contact us for assistance.

3.4 Delayed or Lost Packages

  • We are not responsible for delays caused by customs, weather, or courier issues.
  • If a package is lost, we will offer a full refund or reshipment.

For any shipping-related questions, contact support@vibybuy.com.